If you receive a faulty item, an incorrect item, wish to return your purchase, or need to exchange it for a different size, please submit a return request through our portal. You will be guided through the necessary steps.
We accept returns for refunds (minus the $65 restocking fee), store credit, or exchanges within 7 days of delivery. Once approved, you have an additional 5 business days to ship the item back before it becomes ineligible for refund.
Please note: Products marked 'final sale' are not eligible for refunds.
All eligible returns must be in new condition. "New condition" means the item is unworn, free of any scents, without makeup stains, and in its original packaging with all hangtags attached.
Items that do not meet these criteria will not be refunded and will be shipped back to the customer.
For domestic orders returned for a refund, there is a $65 restocking fee (per item) no exceptions. This fee exists to cover the time and cost it takes to properly inspect, clean & repackage items before they can be sold again. If package protection was purchased at the time of checkout, a prepaid return label will be emailed free of charge. If package protection was not purchased, the shipping label is the responsibility of the customer.
For domestic orders returned for store credit, customers will receive the full value, and a return shipping label will be provided free of charge.
For international orders, there is a $65 restocking fee (per item) no exceptions. This fee exists to cover the time and cost it takes to properly inspect, clean & repackage items before they can be sold again. We do not provide return shipping labels for out-of-country orders. Please send the item(s) back with the courier of your choice.
For international orders returned for store credit, customers will receive the full value. Free return shipping labels are not provided for orders outside the US.
Size exchanges are free. Once the original item is received and approved, a new order will be processed and shipped within 1-2 business days, provided the item is in stock.
If you choose to cancel a size exchange, the original order will be converted into store credit. Alternatively, a refund will be issued minus a $65 restocking fee.
Items marked "Final Sale" are not eligible for refunds
Preorder items are only eligible for store credit or size exchange
Items purchased during a sale or with a promotional code can only be returned for store credit or exchanged for another size.
Initial shipping fees are non-refundable.
Please refer to our Terms & Conditions and FAQ pages for more detailed information before completing your purchase.