FAQ
What does 'preorder' mean?
All preorder items are made-to-order. There will be a window of time when new collection pieces are available for preorder. We do this to reduce over-production and avoid wasting materials as much as possible.
How long should I expect to wait for a preorder item?
Preorder items are usually on a 4-6 week timeline. The timing will always be indicated in the product description as well as emailed to you after placing your order. Often preorders ship early, but we like to note the longest possible wait time to avoid disappointment if there are delays. We need this amount of time for ordering fabrics, cutting, sewing, QC, sorting, and packing the garments before they can be shipped to the customer.
When will you restock?
After the initial preorder of a new collection, we are able to gauge which styles are your favorites and are able to start restocking those pieces immediately if we have fabric available.
When do 'Available Now' items ship?
We ask that you give us 24-48 hours (Monday - Friday) for packing + shipping.
Standard free USPS shipping: 2-7 days within the US
Express shipping: 1-3 days Worldwide
There may be unexpected shipping delays -- if this is the case, please reach out to the courier.
How should I clean my garment?
It is highly recommended that you spot-clean any soiled garments and take them to a trusted professional dry cleaner. Dry cleaning your item will help maintain the integrity of the garment you have invested in. Each hangtag has care instructions for the specific garment as well, and we include a tote bag with every order to take to the dry cleaners.
Where are you based?
Downtown LA
Do you have an Atelier open to the public?
No, not at this time.
May I place a custom order?
Yes, please reach out to us by email if you would like to arrange a custom order
info@faitparfoutch.com
During extremely busy sales periods, we may not have time for custom orders. We suggest reaching back out in the future if you do not hear back.
The courier is requesting import fees to receive my package, do I have to pay this?
Fait Par Foutch covers 90% of the import fees to your country. You may be responsible for a small fee upon delivery, but that is rarely the case.
I need to make a return or exchange
Please follow the returns portal
What is your refund/return policy?
Due to the limited nature of each item, we do not accept returns. We happily accept size exchanges or returns for store credit. Please note -- we only issue gift cards for new items in an exchange once per order. Please read all descriptions thoroughly before purchasing. You can also email us at info@faitparfoutch.com with any questions/concerns.
I received a faulty item, or an item by mistake
Please follow the Returns Portal before emailing us.
We are happy to replace your item free of charge. Please read terms and conditions for further info.
My item doesn't fit
We happy accept exchanges.
Follow the Returns Portal to issue a return
Send the original item back to our HQ office and we will send you a new one as soon as its in stock and available
My package says 'delivered' but it is not here?
Please reach out to your shipping courier if you are having issues receiving your package. Once the package leaves our facility, Fait Par Foutch is not responsible for lost/ stolen items.
If you need to change your address, please email us at info@faitparfoutch immediately before the item ships. Once the item ships, it is out of our control.