What is the difference between "One-of-a-kind" pieces and "Collection" items?
"One-of-a-kind" are pieces reworked from vintage (i.e. tapestry, upholstery, vintage garments, etc.) There is only one made, in one size. The amount of fabric available will dictate the size. Sizes will be listed in the product descriptions. You can reference the size chart to measure yourself.
"Collection" pieces are styles in that particular drop made from deadstock fabric. The quantity is still very limited. It is helpful to add your measurements in the comments section on the checkout page if you are concerned with the size you selected (i.e. your bust, underbust, waist, widest part of hip and height)
When will you restock?
Certain core styles will be restocked every couple of months if we are able to find a similar fabric.
If there is a certain style you really love, please let us know and we will work on a restock :)
Restock items are not preorder and will ship within 48 hours from when the order is placed.
How should I clean my garment?
It is highly recommended that you spot clean any soiled garments and take them to a trusted professional dry cleaner. This will help maintain the integrity of the garment you have invested in.
Where are you based?
May I place a custom order?
Yes, please reach out to us by email if you would like to arrange a custom order
When should I expect to receive my order?
We are no longer taking preorders as it has been very difficult to deliver orders on time due to unexpected production delays.
If you see something available for purchase, it will ship within 48 hours of the order being placed.
How long are shipping times?
International orders are shipped UPS EXPRESS (2-3 business days) There may be unexpected shipping delays -- if this is the case, please reach out to UPS.
Domestic orders are shipped UPS GROUND (3-5 business days) There may be unexpected shipping delays -- if this is the case, please reach out to UPS.
EXPRESS shipping is available to purchase at a higher cost
UPS is requesting import fees to receive my package, do I have to pay this?
Fait Par Foutch not responsible for any import fees imposed by COVID-19 or any other import fees your country may charge upon delivery. Please check with your local post office to better understand import fees and research before purchasing.
What is your refund/return policy?
Due to the limited nature of each item, we do not accept returns. We happily accept size exchanges or returns for store credit. Please read all descriptions thoroughly before purchasing. You can also email us at firstname.lastname@example.org with any questions/concerns.
I received a faulty item, or an item by mistake
Please reach out to us at email@example.com and we are happy to replace your item free of charge. Please read terms and conditions for further info.
My item doesn't fit
We happy accept exchanges. Send the original item back to our HQ office and we will send you a new one as soon as its in stock and available
My package says 'delivered' but it is not here?
Please reach out to your shipping courier if you are having issues receiving your package. Once the package leaves our facility, Fait Par Foutch is not responsible for lost/ stolen items. If you need to change your address, please do so immediately before the item ships.